This project represents my portion of a company-wide initiative to improve how surveys are conducted using mobile devices.
The first segment of the work on this project was focused around improving the user’s understanding of their progress, as shown in some of the concepts below. Our users often have a list of dozens of addresses, each of which might house anywhere from one to a hundred or more people.
We explored methods of representing progress not only across buildings but within them, and discovered through testing and interviewing that our real opportunity to benefit our users was to help show them where they still needed to pay attention. In the shots below the orange sections represent “not home” or “come back” results, which typically result in a canvasser giving the building one more try if they have enough time. This was found to have a strong positive impact since it allowed our users to avoid memorizing which addresses needed another visit and focus on their work.
Another initiative was focused on understanding those users who were conducting mass-surveys and votes, particularly important in the world of unions. An early prototype of this application included a combination of this concept with the capabilities of our smartphone application, allowing quick swipe-to-mark as well as the ability to link a photo to a specific query or question. The photography feature, in addition to providing a lightning-fast way to record the group’s responses on-the-spot, also provides a record of how people voted in case there is ever any need to review or recount a vote.